Refund policy

Ronda Andreka Haircare – Refund & Exchange Policy

At Ronda Andreka, we are committed to providing you with high-quality, natural, and vegan haircare products. Due to the nature of our products and for sanitary and safety reasons, we do not accept returns or exchanges on opened or used items. Please review our policy below for more details.

Returns & Exchanges

• All sales are final once products are opened or used.

• We do not accept returns on any haircare products due to hygiene and safety regulations.

• Unopened, unused products in their original condition and packaging may be eligible for exchange or store credit within 14 days of delivery, subject to review.

Damaged or Incorrect Items

If you receive a product that is:

• Damaged upon arrival

• Defective

• Incorrect or missing from your order

Please contact us within 48 hours of delivery at [your customer service email] with:

• Your order number

• Photos of the item(s)

• A description of the issue

We will gladly offer a replacement, exchange, or store credit for qualifying claims.

Non-Returnable Items

Due to sanitary concerns, the following items are non-returnable and non-refundable:

• Opened or used products

• Products with tampered seals

• Promotional or sample items

• Items purchased on sale or with a discount code

Customer Satisfaction Guarantee

We stand behind our products and are here to help if you have concerns. If you are unsatisfied with your experience, please reach out — we may offer a one-time store credit on a case-by-case basis at our discretion.

Contact Us

For all refund or exchange inquiries, email us at:
📧 rondaandreka.com

We appreciate your understanding and thank you for supporting Ronda Andreka — where elegance meets pure, divine haircare.